HAYDEN AUDIO ships professional audio equipment across India. Because audio gear is fragile and often high in value, every order is packed with care and handed over to trusted courier partners. This policy explains how and when your order reaches you.
1. Order Processing
- Orders are processed on business days (Monday to Saturday, excluding public holidays).
- Orders are usually packed and dispatched within 1–2 business days of confirmation.
- Orders placed after 4:00 PM, on Sundays or on public holidays are processed on the next business day.
- For COD orders, our team may call to verify the order before dispatch. If we are unable to reach you, dispatch may be delayed.
2. Delivery Timelines
Estimated delivery time after dispatch:
- Metro cities: 3–5 business days
- Rest of India: 5–7 business days
- Remote areas, North-East, Jammu & Kashmir, Ladakh and island territories: 7–10 business days
These are estimates, not guarantees. Actual delivery may be affected by courier delays, weather, strikes, festivals, local restrictions or other events beyond our control.
3. Shipping Charges
- Free shipping is available on orders across India, as displayed on our website.
- Cash on Delivery (COD) is available on eligible pin codes and eligible products. A COD handling fee, if applicable, will be shown at checkout.
- A 10% discount on prepaid orders is applied as per the offer displayed on our website. Offer terms may change from time to time.
- Any octroi, entry tax or local levy charged at the destination, where applicable, is payable by the customer.
4. Order Tracking
Once your order is dispatched, we share the courier name and tracking number by email, SMS or WhatsApp. Tracking information may take up to 24 hours to become active on the courier’s website. You can also contact us any time with your order ID and we will check the status for you.
5. Address & Delivery Attempts
- Please provide a complete address with a correct pin code, landmark and a reachable mobile number. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address details.
- Couriers generally make up to three delivery attempts. If the shipment is returned to us because it was undelivered or refused, re-shipping charges will apply.
- Address changes are possible only before dispatch. Please inform us immediately if something is incorrect.
6. Damaged or Tampered Packages
If a package arrives visibly damaged, opened or with a broken seal, please refuse delivery and inform us the same day. If you have already accepted the parcel, record a clear unboxing video and report the issue within 48 hours. Our Return & Exchange Policy explains the claim process in detail.
7. Non-Serviceable Locations
A small number of pin codes are not serviceable by our courier partners, or are not serviceable for COD or for large or heavy items. If we are unable to deliver to your location, we will contact you and either suggest an alternative address or cancel the order with a full refund.
8. International Shipping
At present we ship only within India. For bulk, export or international enquiries, please write to us and our team will respond with the available options.
Contact Us
For any questions regarding this policy, our team is happy to help.
- Phone: +91 8860600800
- Email: haydenaudio23@gmail.com
- Address: WZ-30 B/2, Prithvi Park, Tilak Nagar, New Delhi – 110018
- Support hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)