At HAYDEN AUDIO we respect your privacy. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, who we share it with, and the choices available to you.
1. Information We Collect
- Information you give us: name, billing and shipping address, email address, phone number, GST number (if provided for business invoices), and order and communication history.
- Payment information: payments are processed by third-party payment gateways. We receive only a confirmation of payment status and a transaction reference — we do not collect or store your full card number, CVV, UPI PIN or net-banking credentials.
- Technical information: IP address, browser and device type, operating system, pages viewed, referring website and time spent, collected automatically through cookies and analytics tools.
2. How We Use Your Information
- To process, pack, ship and deliver your orders, and to issue invoices.
- To verify COD orders and prevent fraudulent transactions.
- To provide customer support, handle returns, replacements and warranty queries.
- To send order updates by email, SMS or WhatsApp.
- To send offers, product updates and newsletters, where you have opted in.
- To improve our website, product range and service quality.
- To comply with applicable legal, tax and accounting obligations.
3. Cookies
Our website uses cookies and similar technologies to keep items in your cart, remember your preferences, keep you signed in, and understand how the website is used. You can block or delete cookies through your browser settings, but some parts of the website — such as the cart and checkout — may not work correctly without them.
4. Sharing Your Information
We do not sell or rent your personal information. We share it only where necessary, with:
- Courier and logistics partners, to deliver your order (name, address and phone number).
- Payment gateways and banks, to process payments and refunds.
- Service providers such as our web hosting, email, SMS and analytics providers, who process data on our behalf.
- Manufacturers or authorised service centres, where required to process a warranty claim.
- Government or law enforcement authorities, where required by law or to protect our legal rights.
5. Data Security
Our website is served over an encrypted HTTPS connection and we apply reasonable technical and organisational measures to protect your information against unauthorised access, alteration or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain order, invoice and tax records for as long as required under applicable Indian law. Other personal information is retained only for as long as it is needed for the purposes described in this policy.
7. Your Rights & Choices
- You may request access to, correction of, or deletion of the personal information we hold about you, subject to records we are legally required to keep.
- You may unsubscribe from marketing messages at any time using the unsubscribe link, or by writing to us.
- You may ask us to stop processing your information for marketing purposes.
To exercise any of these rights, please write to us at haydenaudio23@gmail.com from the email address registered with your order.
8. Children’s Privacy
Our website is not intended for children under 18 years of age and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
9. Third-Party Links
Our website may link to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to read their privacy policies before sharing any information with them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page and takes effect as soon as it is published.
Grievance & Contact
For any privacy-related question, request or complaint, you may contact us at:
- Phone: +91 8860600800
- Email: haydenaudio23@gmail.com
- Address: WZ-30 B/2, Prithvi Park, Tilak Nagar, New Delhi – 110018
- Support hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)
We aim to acknowledge every privacy request within 48 working hours and resolve it within a reasonable time.